Frequently Asked Questions
Find clear answers to common questions about NDIS Plan Management, funding, provider invoices, budget reporting, changing Plan Managers and and working with our specialist team.
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Getting Started
New to Plan Management? These are the questions we hear most often from participants and families getting started with the NDIS.
What is NDIS Plan Management?
NDIS Plan Management is a service that helps participants manage the financial administration of their NDIS funding. A registered Plan Manager processes provider invoices, submits claims to the NDIS, pays providers on your behalf and provides reports so you can keep track of your available funding.
What does a Plan Manager do?
A Plan Manager manages the financial side of your NDIS plan. This includes processing invoices, claiming funds through the NDIS, paying providers, maintaining financial records and providing statements so you can understand how your funding is being used.
Is Plan Management free?
Yes. If Plan Management is included in your NDIS plan, the funding for this service is provided separately by the NDIS and does not reduce the funding available for your other approved supports.
Who can access Plan Management?
Any NDIS participant can request Plan Management as part of their NDIS plan. If approved, dedicated funding is included to cover the cost of a registered Plan Manager.
How do I get Plan Management included in my NDIS plan?
You can request Plan Management during your initial planning meeting or at your plan reassessment. Your NDIS Planner or Local Area Coordinator can discuss this option with you.
Why should I choose Plan Management instead of self-managing?
Plan Management gives you greater flexibility while removing much of the administrative burden. You maintain choice and control over your providers while your Plan Manager handles invoices, payments and financial reporting.
Can I change my NDIS Plan Manager?
Yes. If you are not satisfied with your current Plan Manager, you can usually change providers by ending your existing Service Agreement and entering into a new agreement with your chosen Plan Manager.
How long does it take to switch Plan Managers?
The process is generally straightforward and can often be completed within a few business days once the required paperwork has been completed.
Do I need to tell the NDIA if I change Plan Managers?
Your new Plan Manager can guide you through the process and explain any steps that may be required.
Can I keep my current providers if I change Plan Managers?
Yes. Changing Plan Managers does not normally affect the providers you currently use.
What happens to my existing invoices when I switch?
Outstanding invoices are generally managed by your previous Plan Manager up to the end of their Service Agreement. New invoices are then processed by your new Plan Manager.
Funding & Plan Management
Understanding your funding is an important part of getting the most from your NDIS plan. Here are answers to common questions about budgets, reports and how Plan Management works.
Can a Plan Manager tell me how much funding I have left?
Yes. Your Plan Manager can provide statements and reports showing your available funding.
Can I request a funding statement?
Yes. You can request a funding statement at any time, including summaries by funding category where available.
Will I receive regular budget reports?
Yes. Regular reporting helps you monitor your spending and understand how your funding is being used.
Can a Plan Manager help me understand my funding?
Yes. A Plan Manager can explain your budget and provide information about how your allocated funding is being used.
What happens if I run out of funding?
If your available funding is exhausted, additional claims generally cannot be made against that support category. Regular budget monitoring can help avoid unexpected shortfalls.
Does Plan Management affect how much funding I receive?
No. Choosing Plan Management does not change your approved funding. Plan Management funding is provided separately.
What is the difference between Plan Managed, Self-Managed and NDIA Managed?
Self-Management means you manage your own funding. Plan Management means a registered Plan Manager manages the financial administration while you retain choice and control. NDIA Managed means the NDIA pays registered providers directly.
What is a Service Agreement?
A Service Agreement is a written agreement that outlines the supports to be delivered and the responsibilities of everyone involved.
What is the difference between a Support Coordinator and a Plan Manager?
A Support Coordinator helps participants implement their plan and connect with supports. A Plan Manager manages the financial administration of the participant’s funding.
What happens at my NDIS plan review?
Your plan review considers your goals, progress and future support needs.
What records should I keep as a participant?
Keep copies of important correspondence, Service Agreements and personal NDIS records, even though your Plan Manager maintains financial records.
Providers & Invoices
Whether you’re a participant or a provider, these questions explain how invoices are processed and what information is required to ensure prompt payment.
Can I use unregistered providers?
In many situations, participants with Plan Management can engage both registered and unregistered providers, although some support types still require registered providers.
Can I use both registered and unregistered providers?
Yes. Plan Management provides greater flexibility to access a wider range of providers where permitted under NDIS rules.
How long do invoices take to process?
101 Plan Management aims to process compliant provider invoices within 3 to 5 business days in most cases.
What information must be included on an invoice?
Invoices should include participant details, provider details, dates of service, support item information and applicable pricing.
Where do providers send invoices?
Providers should submit invoices using the upload process or by following the invoice submission instructions provided by 101 Plan Management.
What happens if an invoice is incorrect?
If an invoice contains errors or missing information, it may be returned to the provider for correction before processing.
Why has my provider not been paid yet?
Payment delays can occur if an invoice is incomplete or requires clarification. Once compliant information has been received, it can be processed.
Can providers contact 101 directly about invoices?
Yes. Providers are welcome to contact the team regarding invoice submission or payment processing.
What is a NDIS provider?
A NDIS provider is an individual or organisation that delivers supports and services to NDIS participants.
Working with
101 Plan Management
Learn more about how we support participants, families and providers, and what you can expect when working with our team.
Why choose 101 Plan Management?
101 Plan Management provides personalised service, responsive communication and efficient invoice processing to help participants spend less time on administration.
Do I need to sign a Service Agreement?
Yes. A Service Agreement outlines the services to be provided and the responsibilities of both parties.
How do I contact my Plan Manager?
You can contact the team by phone, email or through the contact options on the website.
Do you support participants Australia-wide?
Yes. 101 Plan Management supports participants across Australia.
Can family members or nominees contact you on my behalf?
Yes. With the appropriate authority in place, family members, carers and nominees can communicate with us on your behalf.
Can a Plan Manager recommend providers?
A Plan Manager can provide general information, but the choice of provider always remains with the participant.
Ready to get started?
Whether you are new to the NDIS, changing Plan Managers or simply wanting clearer support, we are here to help.