Information For NDIS Providers
This page is for providers delivering supports to participants who use Plan Management Services.
We understand that reliable payment processing, clear communication and cash flow matter. Our team focuses on accurate and efficient invoice processing, and complete invoice information helps us process claims and payments without unnecessary delay.
Send an invoice to invoices@101planmanagement.com.au in PDF format.
Accurate and Responsive Invoice Processing
As a registered NDIS Plan Manager, we process claims in line with relevant NDIS requirements, including applicable pricing arrangements and support catalogue rules. Accurate and complete invoices allow our team to review, claim, reconcile and pay providers as efficiently as possible.
The more complete and accurate your invoice is, the easier it is for us to process, claim, reconcile and pay it without delay.
What Your Invoice
Needs to Include
To help us process your invoice as quickly as possible, please include:
- Your ABN
- Your bank details, including account name, BSB and account number
- The participant’s name and NDIS number
- A brief description of the service provided or relevant item number
- Invoice date and date of service
- Service hours and hourly rate, where relevant
- Total amount due, including any GST information
How to Submit an Invoice
Please send invoices in PDF format to our email.
Only include invoices for one participant in each email or upload. Please do not group different participants in the same invoice file.
How Long Do Payments Take?
We usually process compliant invoices, including making payment, within 5 business day invoice processing – subject to NDIS approval
If an invoice is missing information or requires clarification, processing may take longer. Our team will work with the relevant provider or participant to resolve the issue as quickly as possible.
Common Reasons an Invoice May Be Delayed
- Missing ABN or bank details
- Missing participant name or NDIS number
- Different participants included in one invoice file
- Unclear service dates or service descriptions
- Amounts that do not match applicable pricing arrangements
- Invoice sent in a format that cannot be processed efficiently
If you’re unsure whether your invoice meets our requirements, please contact our team before submitting it.
